Privacy Policy

Last updated: 12.09.2025

Cartref Homes (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.cartrefhomes.co.uk/

2. Information We Collect

When you use our website, we may collect and process the following types of personal data:

Information you provide directly: such as your name, email address, telephone number, and any other details you submit via contact forms.
Technical information: including your IP address, browser type, time zone settings, operating system, and information about how you use our site.
Cookies and tracking technologies: please see Section 7 for more details.

3. How We Use Your Information

We process your personal data for the following purposes:

To respond to your enquiries and provide requested services.
To improve our website and user experience.
To comply with our legal obligations.
For administrative and security purposes (fraud detection, site monitoring, etc.).

4. Lawful Basis for Processing

We rely on one or more of the following lawful bases under UK GDPR:

Consent – where you have given clear consent for us to process your personal data.
Contract – where processing is necessary to fulfil a contract with you.
Legal obligation – where processing is necessary to comply with the law.
Legitimate interests – where processing is necessary for our legitimate business interests and does not override your rights.

5. How We Share Your Information

We will not sell or rent your personal data to third parties. We may share your data only with:

Service providers who help us operate our website and deliver services.
Regulators, law enforcement, or other legal authorities if required by law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal, regulatory, or reporting requirements.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience.

What are cookies?
Cookies are small text files placed on your device when you visit our site. They help us recognise you and remember your preferences.
Types of cookies we use:
- Strictly necessary cookies – required for the website to function.
- Performance cookies – help us analyse how visitors use our website.
- Functionality cookies – remember your preferences.
- Targeting/advertising cookies – used to deliver relevant advertising.
Managing cookies:
You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

8. Your Rights

Under the UK GDPR, you have the following rights:

Right to access your personal data.
Right to rectification if your data is inaccurate or incomplete.
Right to erasure (“right to be forgotten”).
Right to restrict processing.
Right to data portability.
Right to object to processing.
Right to withdraw consent (where processing is based on consent).

To exercise any of these rights, please contact us using the details below.

9. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Cartref Homes
22–24 London Rd, Sittingbourne ME10 1NA
Phone: 01795 477966